Returns and Refunds

Return Options

You can request a return of any order within 30 days from the delivery date.

Return Request

Please complete the form on our Contact Us page, and we will provide you with further instructions for returning your pet accessory.

Return Rules

• The product must be in its original, uninstalled, and unaltered condition.
• The product must be returned in its original packaging.
• The product must include the original receipt of purchase.
• The product must have a Return Authorization number.

Cannot Be Returned

• Previously installed, tested, or altered products.
• Discontinued or closeout inventory.
• Gift cards or gift certificates.
• Custom-made products.

Return Address

A return address will be provided once your return is approved.

Return Authorization Number

A Return Authorization Number will be issued once your return is approved.

Refund Processing

Most refunds will be processed within 10 business days of receiving the returned item.

Refund Methods

All refunds will be issued to the original payment method.

Contact Us

Email: support@terrarange.com

Phone: +61 (3) 8840-6517